Skills

Customer Service Front Office CRM Multi-line Phone Communication Inventory Management Stock Control Digital Marketing Social Media Management Conflict Resolution Time Management Team Coordination Reservation Management Payment Processing Reporting Communication

Experience

Hostess and Stock Controller

Kitek Liquor House

2024-05 - 2026-02

Delivered warm, personalised service that increased repeat customer visits by 30 % and resolved 100 % of complaints without escalation. Managed high volumes of walk‑ins, reservations and real‑time guest communication, coordinating seating and payments accurately. Maintained zero stock‑out incidents and reduced stock discrepancies by over 40 % through rigorous inventory counts and supplier coordination. Produced clear stock movement reports that informed purchasing decisions and improved product turnover.

Hostess

Rixxos Lobby and Grill

2022-10 - 2023-04

Acted as the first point of contact for dining guests, setting a welcoming tone and managing reservations alongside walk‑in traffic to reduce average wait times. Communicated in real time with kitchen staff to ensure seamless service with zero delays. Built genuine rapport with regular guests, contributing to a strong return‑customer rate.

Marketing and Digital Marketing Representative

Freelance and Club Soda Company

2020-10 - 2023-09

Handled high volumes of customer and community communication across WhatsApp, Instagram and Facebook, maintaining a warm and responsive tone. Developed and executed digital marketing campaigns that increased brand engagement. Coordinated content creation and community management, leveraging social media analytics to optimise outreach.

Languages

English

fluent

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